Enterprise Customer Success Manager
incident.ioLondon, England, United Kingdom
Posted February 25, 2026
Full Time
About the Company
incident.io is a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic.
Job Description
We're looking for an Enterprise Customer Success Manager to lead seamless onboarding and integration for net-new enterprise customers, building and maintaining strategic relationships with key stakeholders, and identifying and driving expansion opportunities.
Requirements
- Ample experience in Customer Success, Account Management, or a related role with enterprise SaaS customers
- Exceptional relationship-building and communication skills
- Experience in partnering / collaborating with Product, Engineering, and Sales teams
Benefits
- Market leading private medical insurance
- Generous parental leave
- First Friday of the month off
- Generous annual leave/PTO allowance
- Competitive salary and equity
- Remote working and personal development budget
- Enhanced pension/401k
