Customer Support Engineer II - Mobile
ImprivataEngland, United Kingdom
Posted September 8, 2025
Full Time
About the Company
Imprivata specializes in delivering access management solutions for healthcare and mission-critical industries, ensuring secure and frictionless user access. Their innovative platform offers comprehensive identity management, strong authentication, and cybersecurity features to protect against threats and reduce costs. Imprivata's focus on seamless integration and robust security makes them a key player in the healthcare IT sector.
Job Description
Imprivata is seeking a Customer Support Engineer II for a hybrid role based in Uxbridge, UK. The role involves technical support for customers and partners, focusing on diagnosing and debugging complex software issues in networked, virtualized, and cloud environments. The ideal candidate will be fluent in French, English, and possess strong problem-solving skills. This position is part of a collaborative global team passionate about improving healthcare.
Requirements
- 5+ years of relevant technical support experience
- Proficiency in French language, including technical discussions
- Fluent in English language
- Troubleshooting complex enterprise software problems
- Windows server and desktop system administration skills
- iOS and Android mobile operating system administration
- MDM solutions deployment and support experience
- IT Security principles and practices
Benefits
- Top-notch work environment
- Developmental opportunities
- Competitive total rewards package
