Service Desk Analyst / Networking 1st Line

We are looking for a Service Desk Analyst to provide exceptional customer support on all products sold. The ideal candidate will have good customer skills and a basic understanding of IP Networks, VoIP, and network security. This is a great entry role for someone who is looking to start their career in IT support.

Requirements

• Basic understanding of fundamentals of IP Networks
• Basic understanding of fundamentals of VoIP
• Understanding of fundamental network security (Firewalls, Antivirus)
• Knowledge of web-based administration and command line interfaces
• Knowledge of Microsoft Operating Systems