Case Manager

The Care Coordinator is a site-based, client-facing role within Care Management, responsible for identifying, engaging, assessing, enrolling, and advocating for specific populations on a regular basis. This role adopts a holistic, non-clinical approach, emphasizing adherence to evidence-based practices, understanding client and service barriers, and considering social determinants of health.

Requirements

• Provide comprehensive case management by assessing client needs, developing individualized treatment plans, monitoring progress, supporting clients, making appropriate referrals, and conducting follow-up on weekly goals and action steps.
• Collaborate with other departments by attending weekly meetings to evaluate program effectiveness, discuss client progress, and develop strategies to meet clients' needs and enhance treatment plans.
• Connect clients to resources that support their psychosocial and daily needs, including healthcare, nutritional assistance, hygiene supplies, and referrals to transitional or permanent supportive housing and other relevant service providers.
• Perform crisis intervention as necessary.
• Establish and maintain confidential case files for all participants and review required statistical reports for program management and evaluation purposes.
• Maintain communication with external agencies involved in client care.
• Promote awareness and understanding of monthly health promotion topics and materials.
• Accompany clients to medical appointments and coordinate transportation as needed.
• Manage a caseload of up to 30-35 ECM members, unless instructed otherwise by senior management within policy guidelines.
• Prepare for and participate in individual and group supervision sessions.
• Submit daily End of Shift (EOS) reports to document performance metrics.
• Compile and submit monthly tally sheets.
• Accurately record all client interactions and content updates within Illumination Health + Home's Electronic Medical Record (EMR), in accordance with organizational standards and contractual obligations.

Benefits

• Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Health + Home
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO/year
• 6 days of sick pay/year