Customer Service Representative

ila Bank is seeking enthusiastic and motivated contact centre agents to join their team. This role focuses on providing exceptional customer experiences by resolving customer queries, maintaining relationships with internal departments, and identifying areas for continuous improvement. The ideal candidate will be a first-call agent with the ability to escalate to senior management.

Requirements

• Answer all ila Bank customer queries by delivering exceptional customer experience and satisfaction.
• Resolve customer queries on the first call (FCR).
• Maintain excellent working relationships with the required areas within ila Bank and AFS.
• Work within the customer services team to deliver a closed loop approach to servicing ila customers.