Guest Services Agent 宾客服务接待员

This guest services agent role involves all front desk functions like reception, check-in/check-out, room arrangement, and guest interactions. They welcome guests with a friendly attitude, manage bookings, handle complaints, and strive to maintain high hotel standards and safety.

Requirements

• Greeting and welcoming guests with a friendly and willing attitude.
• Performing room, check-in/check-out and room change procedures.
• Handling guest complaints and requests.
• Transferring issues to supervisor or night manager when necessary.