Front Office Supervisor

IHG Hotels & Resorts is seeking a Front Office Supervisor to deliver exceptional guest experiences and maintain the operational efficiency of the hotel's front desk. The role involves overseeing guest requests, managing front office operations, and providing excellent customer service. The company emphasizes team collaboration and inclusivity.

Requirements

• Supervise the efficient operations of reception
• Manage guest requests and ensure a positive outcome
• Demonstrate high level of customer service
• Understand hotel room categories and promotions
• Monitor team performance and provide training
• Promote hotel services and facilities
• Work with manager for specific projects

Benefits

• Competitive salary
• Wide range of benefits including a uniform
• Rooms discounts
• Training
• Wellbeing framework
• Inclusive team environment