IDEX is a leading provider of advanced sewer and stormwater inspection technologies. The Strategic Account Manager will cultivate deep relationships with clients to drive growth, retention, and profitability.
Requirements
- Relationship Management: Cultivate deep, long-term relationships with key stakeholders at important client companies.
- Strategic Planning: Develop and execute tailored account plans to meet client goals and drive revenue growth.
- Communication Hub: Serve as the primary liaison between the client and internal departments (sales, product, support).
- Needs Assessment: Proactively understand client needs, challenges, and market trends.
- Issue Resolution: Swiftly address and resolve complex client concerns to maintain trust.
- Growth & Profitability: Identify and pursue cross-selling and upselling opportunities to maximize account value.
- Reporting: Provide regular updates and reports to internal leadership on account status and progress.
Benefits
- Competitive compensation with performance-based incentives
- Comprehensive medical, dental, vision, and 401(k) with company match
- Training and development opportunities within IDEX
- Supportive team culture with small-company agility and global-company stability
- Meaningful work that supports safe, reliable community infrastructure