Strategic Accounts Manager

IDEX is a leading provider of advanced sewer and stormwater inspection technologies. The Strategic Account Manager will cultivate deep relationships with clients to drive growth, retention, and profitability.

Requirements

• Relationship Management: Cultivate deep, long-term relationships with key stakeholders at important client companies.
• Strategic Planning: Develop and execute tailored account plans to meet client goals and drive revenue growth.
• Communication Hub: Serve as the primary liaison between the client and internal departments (sales, product, support).
• Needs Assessment: Proactively understand client needs, challenges, and market trends.
• Issue Resolution: Swiftly address and resolve complex client concerns to maintain trust.
• Growth & Profitability: Identify and pursue cross-selling and upselling opportunities to maximize account value.
• Reporting: Provide regular updates and reports to internal leadership on account status and progress.

Benefits

• Competitive compensation with performance-based incentives
• Comprehensive medical, dental, vision, and 401(k) with company match
• Training and development opportunities within IDEX
• Supportive team culture with small-company agility and global-company stability
• Meaningful work that supports safe, reliable community infrastructure