Customer Service Representative
IDEX CorporationUtah, United States
Posted September 29, 2025
Full Time
About the Company
IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you’re driving has a BAND-IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.
Job Description
IDEX is a company that offers a special place to build or grow your career, with opportunities in various fields. The Customer Service Representative plays a key role in ensuring an exceptional experience for customers, partners, and employees.
Requirements
- Enter and maintain sales orders in the Enterprise Resource Planning (ERP) system
- Process Returned Merchandise Authorizations (RMAs), credits, and returns
- Provide accurate quotes for standard and project-based inquiries
- Respond to customer calls and emails promptly, escalating issues when necessary
- Partner with cross-functional teams to resolve customer concerns and ensure satisfaction
- Maintain and distribute key reports; update management as required
Benefits
- Equal Opportunity Employer
- Accommodation for individuals with disabilities
