Help Desk Analyst (29703)

Help Desk Analyst position available immediately for a customer in Phoenix, Arizona. The role involves inbound customer service, helpdesk support, and troubleshooting desktop issues.

Requirements

• Troubleshooting via phone: Expert
• PC Support Overall: intermediate/advanced
• Troubleshooting physical PC connections: intermediate/advanced
• Troubleshooting internet connectivity: intermediate/advanced
• Windows 8.1: intermediate/advanced - 1 yr exp
• Windows Vista: intermediate - 1 yr exp
• MS Active Directory: intermediate - 1 yr exp
• MS Office 7 /13 - intermediate - 1 yr exp
• AZTurboCourt/eFiling: beginner
• Legal Terminology: beginner
• MS Exchange: beginner - 1 yr exp
• MS Office 365 - beginner - 0.5 yr exp