Senior Field Service Technician | Remote Position

IDEAL ELECTRIC COMPANY is seeking an experienced Senior Field Service Technician for a remote position serving customers worldwide. The role requires solving complex technical challenges, providing world-class customer service, and working in a team environment. As a representative of a company with thousands of customers worldwide, you'll have the opportunity to work on critical, high-power rotating machinery and be part of executing high-value contracts on critical equipment.

Requirements

• Work safely and ethically alone and as part of a team
• Closely adhere to safety and security standards and procedures
• Provide world-class customer service and customer-facing skills
• Install and commission equipment
• Troubleshoot and repair equipment
• Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
• Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
• Provide training (on-site, in-house, or virtual)
• Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic, and mechanical equipment
• Experienced working with customers and vendors in a B2B environment
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems

Benefits

• Competitive wages
• Comprehensive benefits package: Life insurance, Group health insurance, including Health Savings Account option, Dental & Vision insurance, Retirement plan with employer contribution, Paid time off, Ten paid holidays/year