NRSWA Notification Administrator

We are seeking an NRSWA Notification Administrator to raise and process necessary road opening notices/permits, process fault-related plant maintenance orders, and provide an efficient and effective support service for the processes associated with facilitating and co-ordination all aspects of the repair of HV and LV faults within the Operations function.

Requirements

• Knowledge of Energy Networks policies, procedures and working practices.
• Working knowledge of health, safety and environmental legislation.
• Developed customer service skills
• Good interpersonal skills
• Excellent telephony skills
• Excellent time management skills
• Developed negotiation and communication skills
• Knowledge of excavation and lay contract terms
• Flexible approach, responding quickly and flexibly, where required, initiating change and supporting others.
• Ability to recognise unacceptable customer and business outcomes and therefore escalate responses to secure an appropriate resolution.
• Knowledge of relevant IT support systems and processes.
• Establish good working relationships with field staff and Corporate staff.
• Influence field staff on all our processes.

Benefits

• 36 days annual leave
• Holiday Purchase
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers
• Electric Vehicle Schemes
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more