Service Desk Internship

i3 has an internship opportunity available for a student seeking a degree in the Information Technology (IT) field. The best candidates for this position have a professional and courteous demeanor as well as an eagerness to learn IT technologies used in corporate enterprises.

Requirements

• Provide customer service and technical support to i3 Team Members; local and remote users as required via phone, e-mail, online systems, and in person.
• Determine and provide best solutions to issues based on details provided; keeping in mind industry best practices and required security standards.
• Assist in answering incoming calls, respond to customer requests for service, troubleshoot problems and help develop solutions
• Follow up with customers on ticket status, next steps, progress, and resolution
• Assist the help desk team in everyday technical responsibilities.
• Appropriately record events, problems, and their resolution.
• Experience hands on work experience in support of on-going projects.
• Deliver high-quality work in a fast-paced, dynamic work environment by managing time and effort across multiple projects.
• Perform other duties as assigned.

Benefits

• Excellent insurance coverage
• 401(k) match
• Generous PTO
• Health and wellness incentives
• Tuition and certification reimbursement
• Countless opportunities to give back to the community through i3 Cares