Client Service Manager - Commercial Insurance

The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long term relationships with our clients.

Requirements

• Serve as the lead service contact to clients for assigned book of business
• Manage client renewal process
• Maintain a 96% or higher client retention ratio
• Support business growth through account rounding efforts
• Lead Client Engagement Strategy (CES) for assigned clients
• Serve as a back-up at all support levels as needed
• Maintain and grow insurance knowledge through education opportunities

Benefits

• Full-time position
• Competitive salary
• Benefits package
• Opportunity for professional growth and development
• Equal opportunity workplace