Service Dispatcher

Tim Kyle Electric, Heating & Cooling is seeking a Service Dispatcher to coordinate daily schedules for electrical and HVAC technicians, optimize routes, and provide excellent customer service. This role requires a self-motivated individual with strong organizational and communication skills, focused on delivering value and building a strong team environment.

Requirements

• Strong multitasking and organizational skills
• Excellent verbal communication and active listening
• Proficiency with a CSM system
• Knowledge of basic electrical and HVAC terminology
• Ability to handle high call volume
• Performance metrics including average dispatch-to-arrival time, technician productivity, and customer satisfaction
• High level of accuracy and attention to detail
• Exceptional verbal and written communication skills
• Strong computer literacy and typing skills
• Excellent multitasking and follow-up skills
• Ability to work both independently and as part of a team

Benefits

• Insurance Options
• PTO + (9) Paid Holidays
• Family-Owned & Operated
• Work-Life Balance
• Weekly Breakfast Meetings
• Fun Team Events
• Ongoing Support & Development