Bilingual Account Manager

Specialty Program Group (SPG) is seeking a customer-oriented Account Manager to act as a liaison, provide product/services information, and resolve customer complaints. The ideal candidate is patient, empathetic, and communicative, with excellent problem-solving skills.

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree, but Bachelors Preferred

Benefits

• Health/dental/vision/life/disability insurance
• FSA
• HSA
• 401(k) accounts
• Paid-time-off benefits such as vacation, sick, and personal days
• Eligible bonuses, equity and commissions for some positions