Hybrid system Technical Customer Assurance Manager in France

The Technical Customer Assurance Manager (TCAM) resolves moderate to complex technical issues across hardware and software environments for internal and external customers. The role is pivotal in driving customer satisfaction, accelerating incident resolution, and enabling innovation through advanced technical expertise and cross-functional collaboration.

Requirements

• Bachelor's degree or higher in a relevant discipline, or equivalent professional experience.
• Typically 7–10 years of experience in remote support, technical account management, customer environments, or a related field.
• Wireshark WCA, Cisco CCNE or other network certifications
• Microsoft Teams Administration
• Pexip CET
• French language proficiency is required (professional fluency for customer communications, meetings, and documentation)
• English language proficiency is also required for global collaboration and reporting

Benefits

• Meal vouchers
• Discounts on HP products