Part-time Customer Service Representative

Join Houston Ballet as a Part-time Customer Service Representative and be part of a leading nonprofit arts organization. Deliver general Marketplace information to callers and work in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. HS Diploma required.

Requirements

• Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window
• Explain seating, prices, fees and sections of multiple venues as well as parking options and directions to each
• Understand and have knowledge of various subscription packages to explain options and fill orders for interested patrons
• Package tickets for mailing (sealed and stamped with appropriate postage) or Will Call (file, alphabetically, each ticket order within appropriate date and performance time)
• Work scheduled evening and matinee performances in the box office when Houston Ballet is in performance in such capacities as selling tickets, working the Will Call windows or answering the phones
• Process each ticket order through Tessitura
• Provide to management an end-of-day printed detail batch summary developed from Tessitura that balances credit cards, cash, and check transactions
• Participate in on-going training with regard to customer service, Tessitura features, and ballet subject-matter content
• Assist box office managers and marketing department staff as needed in providing assistance for special projects in either the Houston Ballets Center for Dance or in the box office