The Valet Parking Attendant is responsible for parking and retrieving guest vehicles, serving guests in a hospitable manner, and ensuring a positive guest experience during arrival and departure.
Requirements
- Park guest vehicles and retrieve valet parked guest vehicles in a timely and courteous manner
- Convey information and ideas clearly
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Maintain regular attendance in compliance with Hospitality Parking standards
- Comply at all times with Hospitality Parking standards and regulations to encourage safe and efficient parking operations
- Establish and maintain good communication and team work with fellow employees, other departments, and partner businesses
- Load and unload luggage carts and vehicles when necessary
- Escort guests to rooms and familiarize them with hotel/restaurant services and amenities, when necessary
- Check/store luggage for arrivals and departures with luggage tags, when necessary
- Must have good knowledge of local area; provide information, maps, and directions as required
- Assist supervisor when needed in answering telephone, responding to all calls within three rings
- Be familiar with hospitality and parking terminology but do not use with guests at any time
- Have knowledge of emergency procedures and assist as needed
- Solicit guest feedback when presented with a problem and offer an apology to the guest
- Use proper two-way radio etiquette at all times when communicating with other employees
- Attend any required meetings or training as required by management
- Maintain a clean work area
- Must adhere to Hospitality Parking policies as well as IRS laws in regard to reporting cash tips and gratuities
- Must have a valid driver license per the policies of Hospitality Parking, including specific insurance and/or state requirements to be outlined during hiring
- Perform any other job-related duties as assigned
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Holiday Pay
- Paid Time Off
