Senior Manager (Team Head), Call Centre (Banking)

A fast-growing China-based Bank is looking for a high-calibre Team Head to assist the Head of Call Centre to formulate policy and monitor the daily operation of Call Centre.

Requirements

• Degree holder in Business related disciplines or relevant equivalent experience
• Holder of IIQE and HKSI is a must, professional qualification with CFP or CFA will be an advantage
• Around 8 - 10 years of customer service experience in banking / financial institution, with at least 5 years in call centre operation
• Solid organizational, management, administrative skills in a style which exhibits maturity, leadership and sensitivity and teamwork
• Demonstrated strong planning, organization, leadership and change management capabilities
• Proficient in both spoken and written English and Chinese, fluent in Putonghua is preferable