Support Specialist Supervisor
HoneyBookSan Francisco, California, United States
Posted November 7, 2025
90000 - 110000 USD year
Full Time
About the Company
HoneyBook is the leading AI-powered business management platform for service-based business owners.
Job Description
HoneyBook is the leading AI-powered business management platform for service-based business owners. The Support Specialist Supervisor plays a critical role in ensuring our Product & Payments Support teams deliver exceptional service to our members while maintaining operational excellence across both internal and BPO partners.
Requirements
- At least 5 years’ experience in customer support, with at least 1-2 years in a leadership/supervisory role.
- Proven ability to coach and develop individuals and teams, with a track record of driving performance improvements.
- Strong written and verbal communication skills; able to influence cross-functionally.
- Experience managing QA processes, KPIs, and support tooling.
- Strong appetite for (and ideally some experience in) leveraging AI tools to enhance your work, and that of your teams.
- Skilled in balancing empathy with sound judgment when making customer-facing decisions.
Benefits
- Competitive salary
- Meaningful equity grants
- Wellness programs
- Exceptional family leave policies
