Holafly is a high-growth scale-up revolutionizing how businesses and travellers connect to the internet abroad. As a Customer Service Representative, you'll assist customers through chat, email, and video calls, helping them stay connected wherever they go.
Requirements
- Proven experience in customer service, BPO, Call center, or preferably in e-commerce, travel, and technology sectors.
- Strong communication skills in English C1, additional languages are a plus.
- Detail oriented and high customer orientation mindset.
- Empathy and active listening, adaptability, flexibility and a respectful attitude with customers and peers.
- Clear written and verbal communication
- Ability to work across multiple platforms, providing customer support through live chats, email and social media.
- Have previously embraced remote work, capable of working independently and self-motivated.
- Participate in on-going product training and process upskilling.
- Being adherent and flexible to internal processes and procedures.
- Eagerness to learn and adapt to new products, services, and tools.
- Basic knowledge of CRM systems and customer support software is a plus.
- Ability to work collaboratively with internal teams to improve workflows and customer experience.
Benefits
- Remote work
- Great company culture and international environment
- Education Bonus
- Paid time off to relax and recharge