Customer Support Specialist - America

Holafly is a high-growth scale-up revolutionizing how businesses and travellers connect to the internet abroad. As a Customer Service Representative, you'll assist customers through chat, email, and video calls, helping them stay connected wherever they go.

Requirements

• Proven experience in customer service, BPO, Call center, or preferably in e-commerce, travel, and technology sectors.
• Strong communication skills in English C1, additional languages are a plus.
• Detail oriented and high customer orientation mindset.
• Empathy and active listening, adaptability, flexibility and a respectful attitude with customers and peers.
• Clear written and verbal communication
• Ability to work across multiple platforms, providing customer support through live chats, email and social media.
• Have previously embraced remote work, capable of working independently and self-motivated.
• Participate in on-going product training and process upskilling.
• Being adherent and flexible to internal processes and procedures.
• Eagerness to learn and adapt to new products, services, and tools.
• Basic knowledge of CRM systems and customer support software is a plus.
• Ability to work collaboratively with internal teams to improve workflows and customer experience.

Benefits

• Remote work
• Great company culture and international environment
• Education Bonus
• Paid time off to relax and recharge