Director of Customer Success - Payor

Hippocratic AI is seeking a Director of Customer Success to lead our most strategic payor partnerships and a high-performing team of Customer Success Executives. In this role, you’ll combine executive-level client ownership with hands-on leadership of solution deployment, workflow integration, and measurable impact delivery across health plans and payer organizations.

Requirements

• 8–12+ years of experience in healthcare, including 5+ years in customer-facing or operational leadership roles working with or within payors
• Proven ability to lead and develop teams managing enterprise payor accounts, driving measurable outcomes across large, matrixed organizations
• Deep understanding of care management, utilization management, member engagement, or value-based care programs
• Experience leading cross-functional initiatives in a startup or high-growth technology environment
• Strong executive presence and communication skills, with comfort presenting to and influencing payor leadership
• Demonstrated success in implementation excellence, change leadership, and measurable impact delivery within payer innovation or transformation initiatives

Benefits

• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance