A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities.
Requirements
- Attend Hilton Trainings and monthly departmental meetings as required
- Maintain high standards of cleanliness in the department
- Report any maintenance issues to Front Office Manager
- Assist in all areas of the operations as requested by Front Office Manager
- Ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
- Provides efficient guest service from point of arrival to check out
- Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
- Accurately process all billing and posting for spa and retail services
- Accurately explain spa treatment menu and packages to guests
- Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
- Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
- Assisting guest and providing personal training session, if necessary
- Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
- To ensure audio-visual equipment is well maintained and in good condition
- Provides courteous and efficient guest service from point of arrival through check out
- Orient the guests through our Fitness facility, greets guests and provides personal guest service
