Guest Service Agent

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

• Greet guests and complete the registration process
• Assist guests with check-out
• Demonstrate a thorough knowledge of hotel information
• Use up-selling techniques to promote hotel services and facilities
• Respond to guest inquiries and requests
• Field guest complaints and resolve issues
• Receive, input, retrieve and relay messages to guests

Benefits

• Equal Opportunity Employer/Equal Opportunity Employer/Disability/Veterans