Concierge Manager
HiltonAhmadi, Ahmadi Governorate, Kuwait
Posted March 28, 2026
Full Time
About the Company
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Job Description
A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members create an exceptional Guest and customer experience.
Requirements
- Supervise daily Concierge operations
- Set Departmental objectives, work schedules, budgets, policies and procedures
- Monitor the appearance, standards and performance of the Concierge Team Members
- Maximise Sales revenues through up-selling and marketing programmes
- Monitor Guest satisfaction reports and implement actions to improve results
- Maintain good communication and working relationships with all hotel areas
- Project a professional manner with an emphasis on hospitality and Guest service
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Attend Front of House/Hotel meetings, as required
