Outreach Specialist

The Coordinated Outreach Referral, Engagement (CORE) program is a public/private partnership with Contra Costa Health Services, Health, Housing and Homeless Services and Heluna Health. The CORE Outreach Specialist is responsible for street outreach efforts in Contra Costa County, building trust with individuals and families who are not being served or are underserved by existing community service delivery systems.

Requirements

• Conduct mobile and street outreach throughout Contra Costa County
• Respond to dispatches from contractors and community for contracted locations
• Work in close collaboration with the community or contracting authority to ensure clients are connected to services requested
• Respond to requests from service agencies, businesses, community groups, and citizens to engage with individuals who need assistance
• Support the CORE Lead Outreach Worker and perform Lead duties when Lead is absent
• Provide guidance to team members, including communicating team goals and identifying areas for new training needed
• Build trust with and assess the needs of unsheltered homeless persons encountered during outreach efforts
• Distribute survival supplies including but not limited to food, hygiene supplies, blankets, and socks
• Administer intakes, housing assessments and other forms documentation as needed
• Review and understand program data, as it pertains to reporting out with the Homeless Management Information System (HMIS)
• Assist homeless individuals with completing applications for services, transporting them to shelters, services, and other points as needed
• Collaborate with Coordinated Entry programs and other County services to place homeless individuals in housing and enroll them into services
• Provide targeted outreach to individuals who frequent emergency services but are not connected to stable housing and health services
• Provide necessary referrals and information for temporary housing and community resources
• Provide program materials to community partners around shelter services (outreach to motels, churches, merchants)
• Maintain and interact in a culturally sensitive, respectful, and professional demeanor
• Attend and participate in weekly case conferences as part of the county-wide CORE outreach program
• Attend community meetings with other service providers to share program information and coordinate services
• Comply with all policies and procedures guiding the work of this position and the department overall
• Attend training and meetings as required

Benefits

• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan