UX Business Change Consultant

HelloKindred are specialists in staffing marketing, creative and technology roles. Our client is looking for a UX Business Change Consultant to ensure the modernised IDV solution is intuitive and adopted across the organisation.

Requirements

• Lead UX discovery for new IDV and SSPR journeys
• Conduct user research, usability testing, and journey optimisation
• Develop adoption and communication plans for phased rollout
• Translate complex identity flows into user-friendly experiences
• Support change readiness across Helpdesk teams and the wider user base
• Align user experience improvements with security and identity outcomes
• Drive communication, training, and adoption strategies for the modernised solution