We are HCSS, a pioneer and leader in the construction software space. We are seeking a Technical Support Analyst to join our award-winning Support Team and provide our customers with quality service.
Requirements
- Level 1 Prod Knowledge Certified
- 2+ years of customer service experience
- Passion for technology and learning new software
- Ability to build relationships with customers and empathize with their problems
- Decision-making and problem-solving skills
- Ability to plan, organize, and prioritize work
- Genuine curiosity and initiative to build new processes or programs
Benefits
- Flexible hybrid schedule
- Medical, dental, and vision coverage with company-paid and employee-paid options
- Paid holidays, sick days, and personal time off
- Employee Resource Groups (ERGs) for connection and inclusion
- On-site amenities including a basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
- Dog-friendly campus and WiFi-accessible courtyards
- 401(k) with a 5% company match
- Coverage for employee professional development and wellness
