Operational Team Lead - Full-time, Permanent (Shropshire, Telford &Wrekin)

HealthHero is expanding its Urgent Care team in Shropshire, Telford and Wrekin, seeking an Operational Team Lead for a full-time, permanent position. This role involves supervising and supporting the team delivering high-quality 24/7 service to patients and service users across the region. The team is operational 365 days a year, requiring flexibility, communication skills, and adherence to protocols.

Requirements

• Support and supervise urgent care team members.
• Guide and advise health and social care professionals.
• Liaise with allied health and social care agencies.
• Supervise operational teams and handle issues.
• Coordinate resources for a consistent service.
• Remain calm and focused during unpredictable workloads.
• Maintain knowledge of HealthHero Integrated Care policies.

Benefits

• Competitive base salary
• Discretionary staff bonus scheme
• Free staff parking
• Generous holiday entitlement
• Company Pension Scheme
• Life Assurance