Client Services Account Manager

HealthHero is seeking a Client Services Account Manager to manage a portfolio of SME clients and support Strategic Account Managers across the full commercial lifecycle. The role involves collaborating with teams across the business to coordinate contracting, client onboarding, service adoption, and customer outcome support.

Requirements

• Manage the launch of GP and Mental Health contracts
• Act as the secondary point of contact for clients
• Manage contracts and progress on behalf of your SAM
• Attend virtual and face-to-face wellbeing events
• Reporting GP and Mental Health sub client headcounts
• Managing a portfolio of Mental Health and GP clients
• Proactive client relationship management
• Renewal negotiations for client contract retention levels
• Supporting upselling and cross selling of HealthHero services
• Maintaining the highest standard of customer service and support
• Maintaining personal statistical renewal reports

Benefits

• Competitive salary
• Pension scheme
• Access to HealthHero healthcare services
• Life assurance
• Medical Cash Plan
• Extra Holiday Day for your Birthday
• Free Breakfast and Snacks in office