Bilingual FULL-TIME Customer Service Representative
HCAS LLCUnited States
Posted December 8, 2023
33000 - 33000 USD year
Full Time
About the Company
HCAS LLC is a contact center that specializes in bilingual customer service and training support for health plan partners. The company delivers high‑quality support for transportation and supplemental program inquiries while ensuring comprehensive training and continuous improvement of new hires.
Job Description
Alivi is seeking a Bilingual Full-Time Customer Service Representative to provide support to members in both English and Spanish. The role involves addressing inquiries, managing health plan programs, and handling sensitive customer information while maintaining a proactive and collaborative attitude. Responsibilities include excellent communication skills, HIPAA compliance, and meeting productivity goals.
Requirements
- Assist inbound inquiries in both English and Spanish from health plan members and representatives.
- Actively listen and respond quickly and professionally to all customer calls.
- Meet or exceed productivity metrics such as Average Handle Time, Quality Assurance, and Customer Satisfaction.
- Follow HIPAA and compliance protocols for PHI protection.
- Complete and sign all compliance courses.
