Sr. Manager, Customer Retention
Haus Labs By Lady GagaCalifornia, United States
Posted December 4, 2025
90000 - 120000 USD year
Full Time
About the Company
Haus Labs is a vegan and cruelty-free cosmetics brand with a mission of spreading kindness, bravery, and creativity.
Job Description
The Sr. Manager, Customer Retention leads the strategy and day-to-day planning of the Customer Retention program, increasing the lifetime value of customers and nurturing them through their lifecycle.
Requirements
- 5+ years of experience in eCommerce or digital marketing for a high growth consumer brand
- Strong experience managing and optimizing multi-channel retention programs (email, SMS, loyalty, direct mail)
- Proven success driving strong growth for CRM channels
- Excellent verbal and written communication skills
- Ability to prioritize and manage multiple complex projects simultaneously
Benefits
- Medical, Dental, & Vision Insurance
- Paid, Equal Parental Leave for Birth, Non-Birth and Adoptive Parents
- Flexible time-off policies
- Cell phone stipend
- 401(k)
- Equity
- Life Insurance
- FunHaus Event
