25-163.B - IT Support Supervisor

Manage and oversee the IT Service Desk Team, ensuring high-quality end-user support for hardware, software, and networking issues across all company locations.

Requirements

• Minimum of 6 years of hands-on experience in information technology support
• 2 years in a leadership or managerial role
• Advanced knowledge of Windows desktop and server operating systems, Microsoft Office 365 suite, and remote support tools
• Experience managing hardware and software deployment, troubleshooting, and network support at enterprise level
• Strong understanding of Active Directory, security configurations, and telecommunication systems
• Proven ability to lead, motivate, and develop technical support teams
• Excellent interpersonal and communication skills
• Ability to manage multiple projects, prioritize tasks, and work effectively under pressure