Customer Success Manager

Customer Success Manager responsible for developing a positive customer experience and fostering healthy working relationships. Supports customers as they transition from sales prospects, builds close relationships, and ensures customer satisfaction.

Requirements

• Proven work experience as a Customer Success Manager or similar role
• Experience working with MSOs and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Technical experience in the high-tech industry, preferably within the broadband or telecom industries
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• A communications or marketing degree is preferred
• Fluent in written and spoken English is a must
• French or other European language speaker (at business level) is a bonus