Customer Service & Billing Coordinator

Gunnebo Entrance Control is seeking a Customer Service & Billing Coordinator to join their team in Maresfield, UK. The role involves excellent customer service delivery, accurate billing, and effective account management, working within a global security organization. The position requires a customer-focused individual with strong understanding of billing processes and Microsoft Dynamics 365.

Requirements

• Serve as the primary point of contact for customer service inquiries within the security division.
• Manage and maintain customer accounts through internal systems and customer portals.
• Prepare, process, and issueinvoicesaccurately and on schedule.
• Handle credit control activities, including chasing outstanding payments.
• Process and raise credit notes in line with company policy and approval processes.
• Monitor and report on customer account status, billing trends, and overdue balances.
• Assist with continuous improvement of billing and customer service processes.
• UtiliseMicrosoft D365and related tools for data management, reporting, and workflow automation.