IT Regional Manager (NYC)
Gulf Coast Automation GroupNew York, New York, United States
Posted December 12, 2025
150000 - 200000 USD year
Full Time
About the Company
Gulf Coast Automation Group is a veteran‑ and minority‑owned IT recruiting and staffing firm that specializes in engineering talent acquisition. Leveraging a team of recruiters who are also seasoned engineers, the company delivers end‑to‑end, user‑friendly sourcing and placement solutions that streamline the hiring process for technology organizations. Its dual expertise in engineering and recruitment enables precise matching of candidates to client needs, while its commitment to diversity and inclusion strengthens workforce innovation. Gulf Coast Automation Group partners with businesses seeking high‑caliber IT professionals and offers career opportunities for engineers looking to advance their careers.
Job Description
TalentFish is casting a line for an IT Regional Manager US. This is a full-time role in the New York, NY and requires five days a week on-site. The IT Regional Manager exists to oversee IT operations, staff, service quality, and technology support across multiple US offices, ensuring consistent service delivery and exceptional customer experience.
Requirements
- Expert proficiency with Microsoft Operating Systems and Microsoft Office Suite
- Strong knowledge of customer service principles and IT service best practices
- Advanced experience using ITSM platforms such as ServiceNow and Jira
- Ability to produce, analyze, and act on service desk reports and metrics
- Deep expertise in OS installation and configuration
- Strong understanding of remote access technologies (Citrix, VPN)
- Strong understanding of wireless networking technologies (iOS)
- Knowledge of networking technologies, cabling topologies, and related systems
- Bachelor's degree preferred; advanced degree a plus
- 10+ years of management or supervisory experience
- 10+ years supporting end users across software, hardware, and networking environments
- 10+ years of LAN/WAN and network systems support
- 10+ years configuring, installing, and maintaining client PC operating systems
- Professional services or law firm experience preferred
Benefits
- Health insurance
- 401(k)
- Paid time off
