Provide agile and effective attention to customers, attending and satisfying their needs through the receipt and registration of their operations in the system. Safeguard and manage the assigned values in accordance with institutional standards, policies, and processes, and manage the authorization of immediate superiors when necessary. Additionally, promote and market the products and services defined by the Bank, maintaining a high standard of quality in service and complying with their Monthly Management Plan (PGM).
Requirements
- Register customer operations in corresponding systems, verifying their accuracy to ensure that income and expenses are aligned with established norms and processes
- Attend to customers in an agile and integrated manner, registering attention times through the Qflow system to ensure compliance with the service promise and the number of required transactions
- Market and place the products and services defined by the Bank, with the aim of meeting the established and defined goals by administration
- Refer clients to the Agencias business platform with the aim of meeting their Monthly Management Plan (PGM) and in this way contribute to the agency's goal
- Manage and safeguard values assigned by the Bank for the integral development of customer operations, with due support of all outflows or inflows of values in established systems, guaranteeing their accuracy with the aim of avoiding losses
- Count and reconcile physically the cash and other value documents received from the Cashier-in-Charge and clients, to ensure their accuracy with the supporting vouchers and reports that support their application in established systems, performing a comprehensive reconciliation at the end of each day
- Implement controls in transactions to ensure operational accuracy and prevent differences that may result in economic losses that affect the client and the teller