Teamleiter (m/w/d) Servicedesk

Join an internationally successful industrial company and benefit from a strong community with around 9,400 colleagues worldwide. As a leading provider of industrial needle solutions, precision parts, fine tools, and systems and services for the manufacture and assembly of textile surfaces, Groz-Beckert combines creativity with enthusiasm for textiles. Find your way in and let yourself be fascinated! You are an organizational talent with IT experience, lead with a role model function and have the claim to continuously develop the IT service? Then shape the future of our servicedesk with us - we look forward to your application!

Requirements

• Professional and disciplinary management and further development of the servicedesk team in the IT support and end device provision area
• Ensuring IT operation in 1st- and 2nd-Level Support, including ticket management using ITSM tools
• Service and deployment planning, as well as responsibility for the daily business in operational support
• Administration and quality assurance of end devices (lifecycle, security, printer management, CMDB)
• Coordination with other IT teams and external service providers as well as escalation management in the event of disruptions
• Further development of IT service processes according to ITIL, including KPI monitoring, SLA tracking, and reporting
• Employee development, recruiting, and structured onboarding of new team members
• Participation in international IT projects (e.g. rollouts, migrations)

Benefits

• Company with binding tariff
• Mobile and flexible work
• Sabbaticals & more
• Kindergarten & elementary school
• Occupational pension scheme (BAV)
• Fitness studio & physiotherapy center
• Sustainable offers
• Excellent canteen
• Occupational health management
• In-house health insurance
• Employee app