Senior Manager of Volunteer and Guest Experience

The Senior Manager of Volunteer and Guest Experience plays a vital role in creating the best possible experience for the Greater Chicago Food Depository's 25,000+ annual volunteers and guests who visit for planned events and large meetings. This person will develop and execute strategies to curate impactful experiences for different segments of volunteers while elevating the experience of every volunteer who gives us the gift of their time.

Requirements

• 5+ years of management experience in hospitality, customer service and/or nonprofit volunteer engagement
• Proven excellence delivering high-quality customer or volunteer experiences in fast-paced, high traffic environments
• Exceptional verbal and written communication skills, including public speaking and presentation development

Benefits

• Health, dental, and vision insurance coverage
• Employer-paid life and disability insurance
• Employee Assistance Program
• 403(b) retirement plan with employer contribution
• Generous paid time off
• Parental leave
• On-site gym
• $3,000 annual employer-paid ThrivePass lifestyle and wellness benefit program
• $250 employee referral bonus