Senior Customer Support Specialist
GovOSGuadalajara, Jalisco, Mexico • Austin, Texas, United States
Posted August 5, 2025
Full Time
About the Company
GovOS is a leading provider of transaction and compliance software for state and local governments. Offering secure cloud-based solutions including e-signatures, automated paperwork, mobile-friendly services, and online form templates, GovOS helps governments maximize revenue, increase compliance, reduce costs, and meet citizen demand for modern self-service transactions.
Job Description
The Tier 2 support role provides system and website support to citizens utilizing the online platform to file taxes and submit requirements. This fast-paced role involves answering questions, providing technical assistance, and troubleshooting issues. The position requires a high degree of customer service and proactive incident management.
Requirements
- At least 3 years of support experience
- Experience supporting custom/proprietary software applications
- Experience supporting hardware including: Desktops, Printers, Scanners
- Database Experience SQL or MySQL
- XML
- Effective communication (verbal and written)
- A+ Certification or Equivalent Experience
Benefits
- Hybrid Modality
- Leadership and career development opportunities
- Free major medical for employee and dependents
- Free Emergency abroad insurance
- Free Dental insurance
- Life insurance
- Paid holidays
- Christmas Bonus
- Vacation Premium
- Savings fund contribution 13% of month gross base salary up to federal maximum
- Restaurant Card contribution 10% of month gross base salary up to federal maximum
- Grocery Ticket contribution 10% of month gross base salary up to federal maximum
- Wellness stipend up to 1000 MXP per month