GovCIO is currently hiring a ServiceNow Administrator/Developer SME to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote position.
Requirements
- Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
- Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
- Capable of working independently as well as collaboratively with remote teams and clients
- Design and develop queries, reports and dashboards
- Design and configure ServiceNow modules and forms
- Administer ServiceNow applications, including updating security and workflow configurations
- Design and develop scoped applications as well as a service portal
- Provide additional support based on subject matter expertise
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
