Customer Service Representative
Gourmet Specialty FoodsLocation not specified
Posted March 13, 2026
Full Time
About the Company
Gourmet Specialty Foods is a family-owned USDA-certified ready-to-cook manufacturing facility based in Andover, Massachusetts. The company specializes in producing high-quality, fresh, made-to-order prepared foods, value-added meats, and convenient home-meal solutions. Leveraging a robust distribution network, it supplies major retail supermarket chains, food-service distributors, and institutional food-service operations across the continental United States. Its combination of family-driven values, strict USDA standards, and a focus on fresh, ready-to-eat products sets it apart in the specialty food industry.
Job Description
The Customer Service Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology, to deliver key service outcomes for customers in either a B2B or B2C environment.
Requirements
- Extensive experiencing of managing operational customer service teams
- Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
- Proven Management and/or relationship management experience at a senior, strategic level role.
