The Fraud Lending Manager leads end-to-end fraud risk management for lending products, ensuring timely, accurate, and compliant fraud detection and case resolution.
Requirements
- Manage lending fraud operations, ensuring effective queue triage, investigation, and resolution of fraud alerts and cases.
- Drive SLA adherence and case resolution quality through workload planning, monitoring, and continuous coaching.
- Oversee execution of lending fraud controls including holds, escalations, and regulatory/industry reporting processes.
- Ensure strict adherence to SOPs, control checklists, and documentation standards for fraud investigations and decisioning.
- Lead fraud platform and integration performance for lending fraud detection tools, ensuring high system availability and operational readiness.
- Own fraud rule strategy and tuning for lending products—review false positives/negatives, optimize thresholds, and implement meaningful rule enhancements.
- Monitor fraud engine performance (e.g., hit rate) and investigate degradation, anomalies, and data quality issues affecting fraud decisioning.
- Establish and maintain accurate documentation for lending fraud systems, rules, workflows, and operational playbooks.
- Manage tool optimization initiatives to improve performance, reduce manual effort, and deliver measurable efficiency benefits.
- Coordinate incident response for fraud system issues, including prioritization, stakeholder updates, root cause analysis, and preventive actions.
- Partner with Credit Risk, Product, Data Science, Technology, Compliance & AML teams.
- Provide fraud risk input into new product launches.
- Lead or oversee lending fraud investigations team.
- Define case management standards and investigation SLAs.
- Develop team capability through the 70:20:10 framework and assign special projects to widen scope.
- Ensure compliance with BSP / AML / consumer protection regulations.
- Maintain documented fraud risk assessments and controls.
- Support regulatory reporting and audits.
- Assistance in court appearances as needed.
