CS Operations Manager

Welcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission is to make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. We craft unique training experiences now available in 10 countries worldwide, all produced in-house at the GoodHabitz Studios.

Requirements

• 5+ years of experience in Revenue Operations, or in a related field, ideally within Customer Success, with a focus on operational excellence and scalability.
• Knowledge of B2B SaaS metrics, customer lifecycle management, and best practices in Revenue Operations.
• Exceptional analytical skills, able to translate data into actionable strategies.
• Strong proficiency in CRM tools (preferably Salesforce) and customer success platforms.
• Excellent communication, leadership, and interpersonal skills, with the ability to collaborate effectively across departments.
• Proficient in Excel/Google Sheets; experience with data visualization tools such as Tableau or Power BI is a plus.
• Project management experience with a keen eye for detail and the ability to manage multiple priorities.
• A proactive mindset with a passion for driving customer success and achieving results.

Benefits

• Competitive salary and role-specific performance bonus
• Paid time off – 25 days holiday
• Travel budget
• Flexible work & tools – work in a supportive environment with the comforts you need, plus a laptop
• Growth & development – unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth
• Mental coaching – support from our partner, OpenUp to keep your mind in top shape
• Diverse & inclusive teams – work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together
• Themed events & team-building – from creativity workshops to vitality socials, our events are full of energy and fun surprises
• Annual Do-Good Day – a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about
• Pension & insurance – disability and pension coverage for your long-term security