You will be responsible for all assigned technical escalations received from Tier 2 support. Owns support ticket communication with all internal/external stakeholders and when necessary, will provide resolution with Development Centers and In-Market Product Quality.
Requirements
- A bachelor's degree in either electrical engineering or video production, or a combination of education and relevant experience.
- 5-10 years in a similar role
- 3-5 years of experience installing and configuring software applications or similar on Windows, macOS, Linux, and ChromeOS environments, including hands-on implementation.
- 3-5 years of experience working in one or several of the following areas: Webhooks, API, SDK, MongoDB, Docker, PowerShell, Intune, SSCM, Jira, Jama, and Azure.
- Technical certifications in related fields
- Proven experience working with Audio DSP, Video, video conferencing systems, and similar applications
- Familiar with.NET Core/C# running in Azure and Python programming languages
- Ability to communicate effectively with cross-functional technical teams, business organizations, and vendors
- High standard of personal integrity & professionalism
- Ability to work individually and in a team environment
- Good ability to prioritize
- Proficient in solving complex architectural challenges through proven problem-solving skills and robust critical thinking
- Full understanding of and experience with project technical documents, such as Engineering/Architectural drawings and Project Schedules
- Knowledge and experience with test automation, concepts, theories, practices, and procedures along with a commitment to product standards and quality
- Experience with defect tracking systems, test management systems, and software revision control
- Experience in providing and presenting project status reports through the development cycle and knowledge of the full life cycle of the R&D development process
- 3-5 years of experience with DECT and Bluetooth RF technology.
- Fluency in spoken and written English, additional languages is highly desirable
- The capability to explain very complex setups and solutions
- Good analytical and influencing skills
- Eagerness to embrace new technologies, skills, and work methodologies
- Some knowledge of artificial intelligence in products is advantageous
- Ability to travel up to 20%
Benefits
- Paid Time Off
- Retirement Plan
- 401k Matching
