Intermediate Application Support

We are seeking an Application Support Engineer to join our team at Global Relay. The role involves ensuring the availability and reliability of our services used by 23,000 customers in 90 countries. As an Application Support Engineer, you will be responsible for troubleshooting complex services, collaborating with other teams, and developing in-depth product knowledge.

Requirements

• 3-5+ years’ experience as a SRE or Application Support Engineer or similar role
• Bachelor degree in Computer Science or related field
• Scripting ability in Powershell, Python, etc.
• Understanding of software systems concepts such as networking, firewalls, protocols, databases and more
• Java debugging exposure – ability to complete thread dumps
• Experience with monitoring solutions
• Splunk experience – creating dashboards, reports, events & analysis
• Awareness of software delivery practices (CI/CD)
• Experience troubleshooting connectivity issues: TCP/IP, DNS, Telnet, Trace Route, TCP dump
• Awareness of load balancing technologies such as HA Proxy, Nginx, F5
• Experience of collaboration technologies: email, archiving, instant messaging
• Exposure to supporting voice / SMS technologies (nice to have)

Benefits

• Competitive compensation and benefits
• Mentoring, coaching, and support to reach career goals
• Culture that breeds creativity and rewards perseverance and hard work
• Diverse and inclusive work environment
• Reasonable adjustments, accommodations, and personal time tailored to meet individual needs