Enterprise Provisioning Specialist

Global Relay is seeking an Enterprise Provisioning Specialist to join its Enterprise Onboarding Team. The successful candidate will work with customers to execute the technical onboarding of Global Relay's services, providing guidance on best practices and driving implementation progress.

Requirements

• Post-secondary education (minimum of an undergraduate degree is preferred)
• 5+ years Technical, enterprise systems administration experience
• Minimum 2 years SaaS implementations experience which must include experience in a customer facing role
• Ability to understand technical as well as business requirements and accurately capture technical notes
• Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio)
• Strong analytical and problem solving skills with significant attention to the smallest details
• Strong understanding of domains, networking principles, message flow, email protocols, and DNS
• Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
• Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required
• Proficiency with MS Windows Server / workstations and command line interface
• Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset
• Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred
• Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable

Benefits

• Competitive compensation
• Benefits
• Career-building company
• Diversity, inclusion, and the contributions of all employees
• Collaborative work environment
• 24x7 support for working with customers globally