The HR Service Delivery Developer is a critical role as part of our HRIS team. This role will lead the design and configuration of HR Service Delivery modules such as Case and Knowledge Management, Lifecycle Events and HR Service Catalogs.
Requirements
- Configure and maintain HR lifecycle event orchestration, including integrations with Workday and other HR applications (e.g., onboarding, offboarding, job changes).
- Architect, build, and maintain custom applications and advanced workflows in ServiceNow using Flow Designer, scripting (JavaScript, Glide), UI Policies, Business Rules, and Catalog Items.
- Partner with Integration teams to build automated workflows and seamless handoffs between Workday and ServiceNow.
- Serve as a subject matter expert (SME) in ServiceNow HRSD, staying informed of new features and advising HR on use cases.
- Collaborate with HR Communications and Change teams to create/update HR knowledge articles and support change communication.
- Collaborate with the Agile team and Business Analyst to translate user stories into deliverables; document requirements, development plans, and system configurations.
- Proactively recommend and implement best practices for security, data integrity, and platform governance.
- Monitor platform performance, conduct root cause analysis of issues, and implement fixes in a timely manner.
- Provide support during release management cycles, including the creation of update sets, testing, and production deployment.
- Stay current on ServiceNow platform updates and industry trends, identifying opportunities to improve functionality or reduce manual effort.
- Serves as a backup for migrating update sets and configuration changes to production, ensuring alignment with ITSM deployment protocols and change management processes.
Benefits
- Competitive salaries
- Opportunities for growth
- Medical, Dental, Vision, and Life Insurance
- 401k with match component
- Tuition reimbursement after 6 months of service
