Fraud Reporting Analyst I, II

Reports to Manager, Fraud Strategy & Analytics. Develops and publishes comprehensive reporting packages, including monthly business reviews, incident management decks, and performance and productivity reports.

Requirements

• Develop and publish meaningful dashboards of KPIs and other metrics related to fraud staff and system performance.
• Compile and publish MBRs featuring KPIs, achievements, challenges, and risks of all pillars within Enterprise Fraud Management.
• Maintain and update KPIs as data and reporting needs evolve.
• Support and validate data collection and usage for a wide range of reporting purposes.
• Support document collection and distribution for fraud incident management activities.
• Document and report on fraud trends, and alert performance.
• Distill larger reports/data sets into key points and action items.
• Survey processes and procedures; develop workflows and process diagrams.
• Review, draft, update and maintain departmental policies and procedures in coordination with department supervisors and subject matter experts.
• Collaborate with Fraud Analytics, Fraud Operations, and Dispute Resolution, along with external business lines such as Data Analytics, Digital Experience, Payment Operations, RFS Operations, and others.
• Provide ad hoc reporting as requested.
• Ensure compliance with laws, rules, regulations, policies and procedures applicable to assigned departments and related credit union activities.
• Champion continuous improvement and standardized processes that drive productivity and quality across the credit union.
• Perform other duties as assigned.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays